VoIP stands for Voice over Internet Protocol. It's a technology that allows you to make voice calls using a broadband Internet connection instead of a traditional phone line. With VoIP, analog voice signals are converted into digital data packets and transmitted over the Internet to the recipient.

This technology offers numerous advantages over traditional phone systems including:

  • Low-cost and easy to install– Installing and setting up a new VoIP system in your office is easier and more affordable than you might expect. Our trained staff will not only provide all of the necessary training and help to make the transition smooth and worry-free, but we can also help you find the right solution that meets your budget.
  • The ability to take on your company’s workload– With optimized technology, your VoIP system will never go down because too many calls are being made, and the system can grow with your business.
  • Features that you’ll use– If you want to take a call on your laptop, or on your cell phone when you’re on the go, or you’d like to access a phone number without any hassle, then IT Support Specialists' VoIP services are definitely for you.

Your Business Needs An Honest IT Firm. Our’s Certainly Did

The personalized, friendly service we receive from ITSS’s capable professionals is perfect for our small business. Choose ITSS and you will not be disappointed. They are flexible, capable, and tailored to your company.

Brad Copley Owner
Boss Pro-Karting

What Makes Our VoIP Services Different

Our Extensive Experience

One of our core competencies is implementing and managing VoIP services primarily within the Cleveland, Akron and Canton areas. IT Support Specialists boasts a track record of over 30 years in delivering technological solutions to small and medium-sized organizations. Our familiarity with the products we offer and our aptitude for devising bespoke strategies for your business set us apart.

Our Expertise

ITSS tech support team provides immediate and experienced knowledge to solve problems remotely or on site. If further research is required on a challenging issue, our ticketing system will assist with tracking progress. Our team prides themselves on keeping your business up and running providing proactive remote and onsite management of the network including firewalls, computers, servers and back up.

Our Process

We limit our service offerings to select opportunities, prioritizing relationships. Our initial engagement involves meeting with stakeholders on-site to evaluate the existing state of the IT infrastructure. By intently listening to identify pain points, we gain a comprehensive understanding of your organization’s goals and aspirations. Subsequently, we formulate recommendations, devise targeted initiatives, and construct a roadmap for success, which allows us to monitor progress through effective project management. Our commitment to conducting periodic reviews and progress reports ensures that we are equipped to eliminate obstacles hindering your progress.

Benefits Of Managed IT Services

Managed IT services allows you to focus on your business rather than spending hours troubling shooting IT problems.

What We Do

Our mix of tools and helpdesk support provides the systems infrastructure to keep it running in the background. Maintaining an in-house IT department often demands a substantial investment of your time over the long term. Our consultative approach aligns our solutions with your business strategy, and this tailored investment in IT solutions mitigates downtime, service disruptions, and critical security breaches. In an era marked by a surge in ransomware and phishing attacks, our strategy offers enhanced defense capabilities against such threats, surpassing conventional antivirus software.

How We Help

We listen and ask a lot of questions and then consult to devise a custom approach to your organization. The implementation of cutting-edge AI-based tools and streamlined procedures assures you of receiving the finest possible service. Our team of engineers and technicians remain steadfast in supporting your business with a blend of long-term strategies and daily issue resolution.

Let IT Support Specialists' VoIP service provide the benefits every business needs today:

If you’re not happy with your current phone solution, have outgrown your existing system, or are looking for new features; call us today, and let us help you make the right choice.