Managed IT Services
A Managed Service Provider (MSP) is a company that proactively manages and supports your IT environment for a predictable monthly fee. Instead of reacting to problems as they happen, an MSP monitors, maintains, and secures your systems to reduce downtime, improve performance, and support business growth.
Our managed IT services typically include:
- System monitoring and alerting
- Help desk support and end‑user support
- Cybersecurity protection and management
- Data backup and disaster recovery
- Microsoft 365 and cloud support
- Network and firewall management
- Hardware and software lifecycle planning
That being said, services are tailored based on your business needs.
This depends on your size. Many of our clients either fully outsource IT to us or keep one internal IT person for on-site tasks while we handle everything else (security, monitoring, help desk, patching, backups, etc.) You can think of us as “your entire IT department on speed dial.”
Break/fix IT is reactive – you only call when something breaks and pay hourly for repairs. Managed IT is proactive. We work to prevent issues before they impact your business, provide predictable monthly costs, and act as a long‑term technology partner rather than an emergency repair service.
Pricing is typically based on the number of users, the number and nature of devices, and the services that are needed. After a brief assessment, we provide clear and transparent pricing.
Absolutely. We support remote, hybrid, and in‑office users with secure access, device management, cloud collaboration tools, and remote help desk support to keep your team productive from anywhere.
Support & Help Desk
Our managed services include day‑to‑day IT support for your users and systems. This covers common issues like login problems, email issues, software errors, device troubleshooting, and general “something isn’t working” requests.
Users can contact our helpdesk through approved channels such as email, phone, or our support portal. This ensures requests are tracked properly and responded to efficiently.
We prioritize support requests based on urgency and business impact. Critical issues affecting operations are addressed first, while routine requests are handled promptly based on established service priorities.
Many issues are able to be resolved remotely for faster response times. When on‑site support is needed, we coordinate accordingly based on the issue, location, and service agreement.
Yes. We provide after‑hours or emergency support for critical issues, depending on your service plan. This ensures help is available when it matters most.
Standard support includes routine troubleshooting, user assistance, and the maintenance related to covered systems.
Larger efforts – such as major system changes, new software deployments, or significant configuration work – may be considered projects and scoped separately.
Your business is supported by a team of experienced, local, technicians who follow documented processes and understand your environment. This team‑based approach ensures continuity and reliable support, even if a specific technician is unavailable.
All support requests are logged and documented in our PSA. This allows us to track progress, identify recurring issues, and continuously improve the reliability of your IT environment.
Cybersecurity
Our cybersecurity services are designed to proactively protect your environment from common threats. This typically includes endpoint protection, security monitoring, patching, configuration best practices, and ongoing oversight to reduce risk and exposure.
Yes. We deploy and manage business‑grade endpoint protection on supported devices. This helps detect and stop malware, ransomware, and other threats before they cause damage.
Yes. Systems are monitored for suspicious activity and known security risks. When potential threats or vulnerabilities are identified, we investigate and take appropriate action to reduce risk.
Ransomware protection involves multiple layers, including endpoint security, patching, backups, and access controls. While no solution can guarantee prevention, our approach is designed to significantly reduce the likelihood and impact of an attack.
We isolate risky behavior before it spreads, we enforce strict access controls, and we back everything up to secure off-site locations. If ransomware ever does hit, we can restore systems quickly.
Yes.
Security awareness training is available depending on your service plan. Training helps users recognize phishing attempts, suspicious emails, and common social‑engineering tactics – which remain one of the most common attack methods.
If a security issue is detected, we follow an established response process to investigate, contain the issue, and help restore normal operations. We also communicate clearly about what happened and next steps.
Absolutely.
We support common compliance and best‑practice requirements by implementing appropriate technical controls and documentation. Industry‑specific compliance consulting or formal audits may need to be handled separately.
If this sounds like you, contact us and let’s talk it through.
No. Cybersecurity is an ongoing process. Threats evolve constantly, which is why proactive monitoring, regular updates, and layered protection are critical to long‑term security.
Networking & Infrastructure
Yes. We continuously monitor network health and performance to detect issues early – often before users notice a problem. This helps reduce downtime and allows us to address potential issues proactively instead of reactively.
Absolutely. We support and manage both wired and wireless networks, including business‑grade Wi‑Fi. Our goal is to ensure reliable connectivity, proper coverage, and secure access across your entire environment.
Yes. We manage and maintain supported firewalls and network security equipment, including updates, configuration changes, and monitoring. These devices are a critical part of protecting your business from external threats.
Routine maintenance and minor configuration changes are included. However, new hardware installations, major upgrades, or network redesigns are considered projects and scoped separately so timelines, costs, and expectations are clear in advance.
Yes. We regularly support businesses with multiple offices, remote users, and hybrid environments. This includes secure connectivity between locations and consistent network standards across your organization.
If an issue is detected, we investigate and respond as quickly as possible based on the severity of the problem. Our monitoring tools and response processes are designed to minimize downtime and restore service efficiently.
Cloud & Backup
Yes. We manage and secure Microsoft 365, Google Workspace, and other private cloud systems. We handle user setup, licensing, backups, and security so you don’t have to juggle subscriptions or worry about data loss.
Local backups are fast but vulnerable to disasters (fires, floods, theft, etc.) Cloud backups are slower to restore but very survivable due to the remote nature of their storage. We recommend a hybrid system – that is, both – for true peace of mind.
We support common business cloud platforms such as Microsoft 365, cloud file storage, and hosted applications. This includes user management, configuration support, security best practices, and day‑to‑day troubleshooting to ensure reliable access and performance.
Yes. Moving email, files, or applications to the cloud is a common initiative. While ongoing cloud support is typically included in managed services, initial migrations or major cloud changes are considered projects and scoped separately to ensure proper planning and execution.
Cloud platforms provide availability, but they do not always protect against accidental deletion, corruption, or user error. We implement backup solutions to help protect cloud data such as email, files, and shared resources, providing an extra layer of protection beyond native retention features.
Backup coverage typically includes:
- Servers (physical or virtual)
- Critical business data
- Cloud services such as Microsoft 365 (when included)
Specific backup coverage is outlined in your service agreement so there is clear understanding of what is protected.
Backup schedules are designed based on the importance of your data and operational needs. Backups run automatically and are monitored to ensure they complete successfully.
Backup is one part of disaster recovery. Depending on your service plan, disaster recovery options may include the ability to restore systems quickly in the event of hardware failure, data corruption, or other major incidents. Advanced recovery scenarios may be scoped separately.
Backups are monitored and regularly checked to confirm they are running successfully. If an issue is detected, it is addressed before it becomes a larger problem.
Support & Help Desk
Our managed services include day‑to‑day IT support for your users and systems. This covers common issues like login problems, email issues, software errors, device troubleshooting, and general “something isn’t working” requests.
Users can contact our helpdesk through approved channels such as email, phone, or our support portal. This ensures requests are tracked properly and responded to efficiently.
We prioritize support requests based on urgency and business impact. Critical issues affecting operations are addressed first, while routine requests are handled promptly based on established service priorities.
Many issues are able to be resolved remotely for faster response times. When on‑site support is needed, we coordinate accordingly based on the issue, location, and service agreement.
Yes. We provide after‑hours or emergency support for critical issues, depending on your service plan. This ensures help is available when it matters most.
Standard support includes routine troubleshooting, user assistance, and the maintenance related to covered systems.
Larger efforts – such as major system changes, new software deployments, or significant configuration work – may be considered projects and scoped separately.
Your business is supported by a team of experienced, local, technicians who follow documented processes and understand your environment. This team‑based approach ensures continuity and reliable support, even if a specific technician is unavailable.
All support requests are logged and documented in our PSA. This allows us to track progress, identify recurring issues, and continuously improve the reliability of your IT environment.
VoIP & Communications
VoIP (Voice over Internet Protocol) replaces your old phone system with calls made through the internet. It’s cheaper, more flexible, and works from anywhere – this includes from a desk phone, your laptop, and your mobile phone. Perfect for hybrid teams and any business that has a need for a flexible, powerful, and manageable phone system.
We support business‑grade VoIP and related communications tools that enable reliable calling, voicemail, extensions, and call routing. These systems replace traditional phone lines with modern, internet‑based communication designed for today’s work environment.
Yes.
When properly designed and supported, VoIP is just as reliable as traditional phone systems. Call quality and reliability can depend on network design, bandwidth, and configuration – all of which we help manage to ensure consistent performance.
Yes.
We assist with routine VoIP administration such as user setup, basic configuration changes, troubleshooting call issues, and coordination with the VoIP providers when needed.
In most cases, yes.
Existing business numbers can usually be ported to a VoIP system. Number porting is typically handled during onboarding or as part of a VoIP project to ensure a smooth transition.
VoIP systems can be used with desk phones, softphones (computer apps), and mobile apps, depending on the platform.
Supported devices and features vary by provider and are confirmed before deployment.
Ongoing support for an existing VoIP environment may be included depending on your service agreement. New phone system deployments, major reconfigurations, or migrations are considered projects and scoped separately to ensure proper setup and testing.
If a VoIP issue is reported or detected, we assist with troubleshooting and escalation as needed.
Yes.
VoIP systems are well‑suited for remote users and multi‑location businesses. Users can place and receive calls from anywhere with an internet connection while maintaining a consistent business identity.
Services & Coverage
Our managed services plans are designed to cover the day‑to‑day operation, maintenance, and support of your IT environment. This ensures your systems stay secure, stable, and supported without surprise costs.
Typically included in managed services:
- Ongoing monitoring and maintenance of covered systems
- Help desk support for everyday user issues
- Security updates, patching, and routine maintenance
- Backup monitoring and recovery assistance
- Minor configuration changes and troubleshooting
- Vendor coordination for supported services
These are the tasks required to keep your environment running smoothly.
Projects:
Projects are one‑time or infrequent initiatives that involve significant changes, planning, or new implementations, such as:
- New server, network, or firewall deployments
- Office moves or large hardware refreshes
- Major system upgrades or migrations (email, cloud, line‑of‑business apps)
- New software rollouts or large configuration changes
- Significant redesigns of existing systems
Projects are scoped separately so expectations, timelines, and costs are clear before work begins.
Why we separate the two:
This approach keeps monthly costs predictable while ensuring larger initiatives receive the planning, focus, and documentation they deserve — without cutting corners.
If you’re ever unsure whether something is included or considered a project, we’ll discuss it so that the scope is clear.
Yes.
Our services are designed to support both your end users (day‑to‑day issues and questions) and the systems they rely on, such as workstations, servers, and network infrastructure. This ensures problems are addressed holistically – not just symptom by symptom.
Coverage typically includes company‑owned and approved devices such as:
- Workstations and laptops
- Servers
- Network equipment
- Supported peripherals
Personal or unmanaged devices are not supported unless specifically included in your agreement.
Yes, we support common business software and operating systems used within your environment. This includes troubleshooting, configuration assistance, and coordination with software vendors when needed.
Managed services are designed for ongoing operational support. One‑time initiatives – such as large deployments, major upgrades, or system redesigns – are considered projects and scoped separately so expectations, timelines, and costs are clear upfront.
Yes. For organizations with internal IT staff, we can work alongside your team to provide additional coverage, tools, or expertise while maintaining clear roles and responsibilities.
Your service agreement outlines what’s included, covered systems, and responsibilities on both sides. If there’s ever a question, we’ll review it with you.
Billing, Contracts, and Onboarding
Managed services are billed on a predictable, recurring basis based on your service agreement. This allows for consistent monthly costs instead of unpredictable break‑fix expenses. Any work outside the scope of managed services is discussed and approved in advance.
Yes. Managed services are typically provided under a service agreement that outlines scope, responsibilities, and terms. This ensures clarity for both parties and allows us to deliver consistent, proactive support.
Yes.
Onboarding is a structured process designed to properly document, secure, and support your environment from day one. Onboarding will involve a one‑time setup fee.
This ensures systems are properly configured and supported – not rushed or partially implemented.
Onboarding typically includes:
- Reviewing your existing environment and documentation
- Gaining secure access to systems and accounts
- Implementing monitoring and security tools
- Aligning expectations, communication methods, and priorities
Our goal is a smooth transition with minimal disruption while building a solid foundation for ongoing support.
We regularly assist clients transitioning from a previous provider. We work to ensure continuity of service, maintain access to your systems and data, and avoid gaps in coverage during the transition.
As your business evolves, your IT needs may change. We’re happy to review and adjust services as needed to ensure continued alignment with your goals.